Frequently Asked Questions and Answers !


CPR Faq?


Security Faq?


Fire Faq?

Please click Class Schedule and fill out a registration that fits your schedule.

Our Instructors will provide them to you onsite.

Minimum of 10. Maximum class size is dependent on location - Email for specifics.

Our classes meet the requirements of;

Department of Health
International Liaison Committee on Resuscitation (ILCOR)
Taught at the same standard of American Heart Association
We provide our own RED Safety Certificate

You can assign multiple unique user codes and assign them to specific users. On a L5200, L5210 or L7000 panel, from the home screen select "Security", "More", "Tools" (Enter your 4-Digit panel code), "Users". To change the Master code, select "Master", "Edit", "User Code" (Type in a new 4-Digit code), "Done", "Save". To add a user, select "Add New", "Name", (Type in the user name), "Done", "User Code", (Enter a 4-Digit code), "Done", "Save". Contact Customer Support/Service or consult the manual to learn more about this feature and how to set them up.

Your passcode is a word or phrase used to verify your identity when an alarm is triggered or when speaking with RED Safety about your account.
Your master code is a 4-digit code used to arm or disarm your control panel. (You’ll never be asked for this over the phone.)

Yes. This code will serve as a way to stealthily alert authorities that you disarmed your system under duress. Contact Customer Support/Service to learn more about this feature and how to set one up.

The permit on your account must be valid and in good standing. Premises without a valid permit may receive a fine from your local police office. Unless your permit is current, the police may not respond to a burglar alarm from your premises.

No. As an RED Safety customer, you are responsible for keeping your alarm permit current with your local jurisdiction and renewing it, as needed, in accordance to your local alarm ordinance. Additionally, you must provide RED Safety with your alarm permit numbers and expiration dates.

As an RED Safety customer, you need to understand the police registration and permit requirements for your jurisdiction. Permit requirements vary by state, county and/or city. In order to avoid emergency responder dispatch delays or fines, visit your local police department’s website to learn more about the alarm ordinance in your area.

Each customer receives one “Free Move” certificate. Please call prior to the move to schedule the breakdown and install of your existing system.

Just call the RED Safety's Central Dispatch Center at 1-800-597-7203. Have your personal identification code ready in order to make your changes. Make sure to tell everyone on your call list what to do in case they receive a call from RED Safety.

You can call RED Safety at 888-557-5167.

You can call RED Safety's Central Dispatch at 800-597-7203.

Silence the alarm. Move everyone immediately to fresh air-outdoors or by an open door or window. Do a head count to check that all persons are accounted for. Call your emergency services, fire department, or 911 and tell them your carbon monoxide alarm has triggered.Do not re-enter the premises or move away from the open door or window until the emergency services responder has arrived, the premises have been aired out, and your carbon monoxide alarm remains in its normal condition.

Store the ladder where it can be immediately accessed – near the window, under a bed, or in the front part of a closet. Make sure nothing blocks you from reaching the ladder. In a fire you have limited time to react and take action. Store the ladder in its original box to keep it from becoming tangled.

Fire extinguishers are classified by fire type. The A, B and C rating system defines the kinds of burning materials each fire extinguisher is designed to fight. The numbers in front of the A, B, or C indicate the rating for size of the fire the unit can extinguish. Using the wrong type of fire extinguisher can do more harm than good. Make sure you understand which fire extinguisher to use on each class of fire.  
Class A rating: The agent/powder is suitable for fighting small fires involving wood, paper, cloth, rubber, and some plastics.  
Class B rating: The agent/powder is suitable for fighting small fires involving grease, oil, gasoline, kerosene, and other flammable liquids.  
Class C rating: The agent/powder is suitable for fighting small fires in "live" electrical equipment.

Proper fire extinguisher use is easy and straightforward. Some people believe that when used, a fire extinguisher will be difficult to handle or have a heavy "kick-back" effect. Neither is true. If you ever have to use a fire extinguisher to fight a small fire, remember the P.A.S.S. system - PULL the pin, AIM the extinguisher at the base of the fire, SQUEEZE the handle or trigger, SWEEP from side to side.

Non-rechargeable fire extinguishers generally have a 6 year life expectancy. Keep in mind life expectancy depends on a number of factors. A fire extinguisher should be tested weekly according to the user's manual. As long as the pointer is in the green area or the pin indicator pops back up when pushed, the extinguisher is properly pressurized and ready to use.

It is important to understand the difference between rechargeable fire extinguishers and non-rechargeable fire extinguishers. Non-rechargeable fire extinguishers are intended for one time use only. If you use your non-rechargeable fire extinguisher even once, you must replace it. It will not be effective in fighting a fire. Never test a fire extinguisher by using it. Once used, it will gradually lose pressure and will not be fully charged for use in an emergency. Rechargeable fire extinguishers are intended to be recharged once they are used, or when it loses pressure over time. Once a year or according to your local fire codes, rechargeable fire extinguishers in business or commercial applications should be serviced by a certified fire equipment dealer, in accordance with the service manual and as identified on the fire extinguisher label. If it is discharged, a rechargeable fire extinguisher must be refilled by a certified fire equipment dealer regardless of how much of the contents were used.

Minimum coverage for Smoke Alarms, as recommended by the National Fire Protection Association (NFPA), is one Smoke Alarm on every floor, in every sleeping area, and in every bedroom (See “Regulatory Information for Smoke Alarms” for details on the NFPA recommendations within the user’s manual).

Smoke alarms have a limited life. Although each smoke alarm and all of its parts have passed many stringent tests and are designed to be as reliable as possible, any of these parts could fail over time. The unit should be replaced immediately if it is not operating properly. The performance of smoke alarms older than 10 years is simply not reliable. To ensure your family's safety, all carbon monoxide and smoke/CO combination alarms need to be replaced every 5-7 years. All smoke alarms need to be replaced every 10 years. 

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