No. If you have an emergency, call 911 first. If you are unable to call 911, then depress the panic or fire alarm button on your touchpad, and RED Safety will request emergency services.
The alarm system may be armed in the “Away” or “Stay” mode. Once the system is activated, each monitored zone has the ability to recognize a violation. Once a zone has been violated, the alarm system then dials RED Safety and transmits the message through a telephone line. Once the signal is received, the alarm […]
A motion detector may activate falsely for several reasons. It could be the result of improper installation of the device, such as placing it above a heater or furnace. A false detection could be caused by the movement of objects such as balloons, blinds, and curtains within the range of a motion detector. If false […]
An alarm system may lose communications for several reasons. It could be that the telephone/internet system communicates through may be inoperable or equipment on the alarm system may not be functioning properly. It could be possibly due to operational malfunctions within your phone/internet company.
Your keypad is informing you that the alarm system is not ready to turn on (arm). Common reasons for this are that a door or window is not completely closed, a motion detector may be sensing movement, or a previous alarm has not been cleared out of the memory. Once you correct the condition, the […]
If you hold down the panic or fire alarm buttons on the touchpad for 1 to 3 seconds, an alarm is transmitted to the RED Safety Customer Monitoring Center, and emergency services are dispatched immediately. An alarm received in this manner cannot be canceled.
The system allows a brief period for you to turn off your system before an alarm signal is sent to the Customer Monitoring Center. This gives you enough time to cancel the signal and prevent a false alarm.
No. Your system is an independent unit and can only be turned off at your control touchpad.
RED Safety will be happy to investigate any problems you’re having with your equipment. Just call 1-888-557-5167 for any service-related issues.
Your time is important and our technicians strive to arrive promptly as scheduled. If we miss an appointment and have not contacted you, please call 1-888-557-5167. A RED Safety service dispatcher will quickly assist you.