You can assign multiple unique user codes and assign them to specific users. On a L5200, L5210 or L7000 panel, from the home screen select “Security”, “More”, “Tools” (Enter your 4-Digit panel code), “Users”. To change the Master code, select “Master”, “Edit”, “User Code” (Type in a new 4-Digit code), “Done”, “Save”. To add a […]
Your passcode is a word or phrase used to verify your identity when an alarm is triggered or when speaking with RED Safety about your account. Your master code is a 4-digit code used to arm or disarm your control panel. (You’ll never be asked for this over the phone.)
Yes. This code will serve as a way to stealthily alert authorities that you disarmed your system under duress. Contact Customer Support/Service to learn more about this feature and how to set one up.
The permit on your account must be valid and in good standing. Premises without a valid permit may receive a fine from your local police office. Unless your permit is current, the police may not respond to a burglar alarm from your premises.
No. As an RED Safety customer, you are responsible for keeping your alarm permit current with your local jurisdiction and renewing it, as needed, in accordance to your local alarm ordinance. Additionally, you must provide RED Safety with your alarm permit numbers and expiration dates.
As an RED Safety customer, you need to understand the police registration and permit requirements for your jurisdiction. Permit requirements vary by state, county and/or city. In order to avoid emergency responder dispatch delays or fines, visit your local police department’s website to learn more about the alarm ordinance in your area.
Each customer receives one “Free Move” certificate. Please call prior to the move to schedule the breakdown and install of your existing system.
Just call the RED Safety’s Central Dispatch Center at 1-800-597-7203. Have your personal identification code ready in order to make your changes. Make sure to tell everyone on your call list what to do in case they receive a call from RED Safety.
You can call RED Safety at 888-557-5167.
You can call RED Safety’s Central Dispatch at 800-597-7203.