Founded in 2011, RED Safety set out prevent losses and tragedies they had seen firsthand. RED Safety is now Washington’s fastest growing security company.
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Reinventing Home Safety
Posted onComplete Home Safety is a lot more than only protection against break-ins. Complete Home Safety is prevention against fires and carbon monoxide poisoning. It is not having to worry about packages delivered to the front porch being taken by a passerby. It is knowing what to do when a family member chokes on a hotdog […]
Can I assign multiple user codes?
Posted onYou can assign multiple unique user codes and assign them to specific users. On a L5200, L5210 or L7000 panel, from the home screen select “Security”, “More”, “Tools” (Enter your 4-Digit panel code), “Users”. To change the Master code, select “Master”, “Edit”, “User Code” (Type in a new 4-Digit code), “Done”, “Save”. To add a […]
What are the passcode and master code used for?
Posted onYour passcode is a word or phrase used to verify your identity when an alarm is triggered or when speaking with RED Safety about your account. Your master code is a 4-digit code used to arm or disarm your control panel. (You’ll never be asked for this over the phone.)
Does my system support an emergency duress or distress code?
Posted onYes. This code will serve as a way to stealthily alert authorities that you disarmed your system under duress. Contact Customer Support/Service to learn more about this feature and how to set one up.
What happens if my alarm permit is not up-to-date?
Posted onThe permit on your account must be valid and in good standing. Premises without a valid permit may receive a fine from your local police office. Unless your permit is current, the police may not respond to a burglar alarm from your premises.
Is RED Safety responsible for updating my alarm permit?
Posted onNo. As an RED Safety customer, you are responsible for keeping your alarm permit current with your local jurisdiction and renewing it, as needed, in accordance to your local alarm ordinance. Additionally, you must provide RED Safety with your alarm permit numbers and expiration dates.
How do I know if I need an alarm permit?
Posted onAs an RED Safety customer, you need to understand the police registration and permit requirements for your jurisdiction. Permit requirements vary by state, county and/or city. In order to avoid emergency responder dispatch delays or fines, visit your local police department’s website to learn more about the alarm ordinance in your area.
If I move, will I have to pay again to put a security system in my new house?
Posted onEach customer receives one “Free Move” certificate. Please call prior to the move to schedule the breakdown and install of your existing system.
How do I change the people listed on my call list?
Posted onJust call the RED Safety’s Central Dispatch Center at 1-800-597-7203. Have your personal identification code ready in order to make your changes. Make sure to tell everyone on your call list what to do in case they receive a call from RED Safety.